Benchmarking for Best Practices
Benchmarking is an important part of improving performance by comparing our performance and practice with that of others – through benchmarking we can understand how we are performing, how others are performing, understand why differences in performance might have arisen and then make improvements based on good practice.
Best practices are “those practices that have been shown to produce superior results; selected by a systematic process; and judged as exemplary, good, or successfully demonstrated”.
This course is aimed at, and can be beneficial to, everyone within the organisations, from managers, to executives, to specialists, to administration staff seeking career growth in the quality management.
Aims of the Workshop
The aim of the 2-day’s workshop is to enable the participants to conduct a benchmarking exercise, in order to improve internal practices, which in turn will improve service/operational performance.
FEES PER REGISTRANT